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SETUP.TXT
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1997-08-25
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What's New in VirusScan for Windows 3.1x v3.1.0 (3006)
Copyright 1994-1997 by McAfee, Inc.
All Rights Reserved.
Thank you for using McAfee's VirusScan for Windows 3.1x.
This What's New file contains important information
regarding the current version of this product. It is
highly recommended that you read the entire document.
McAfee welcomes your comments and suggestions. Please
use the information provided in this file to contact us.
___________________
WHAT'S IN THIS FILE
- New Features
- Known Issues
- Installation
- Documentation
- Frequently Asked Questions
- Contact McAfee
____________
NEW FEATURES
1. VirusScan's powerful new user interface provides
advanced scan configuration settings and a complete
Tools menu. From the Tools menu, users can: Password
protect scan tasks, gain access to the McAfee Virus
List, and start the VirusScan Console. The Tools menu
is conveniently located in VirusScan's main window.
2. The VirusScan Console is an intuitive addition to
VirusScan for Windows 3.1x. The VirusScan Console
facilitates easy and efficient scheduling and
configuring of scan tasks.
3. VirusScan v3.1.0 offers configuration lockdown for
both the on-demand scanner and VShield, the on-access
scanner, through password protection.
Users or administrators can now password protect scan
settings to prevent unintentional changes being made.
4. VirusScan's new conversion utility identifies existing
custom profiles during installation and converts them
to scan tasks. The tasks can then be easily accessed
with the VirusScan Console.
5. VirusScan for Windows 3.1x now supports ISeamless
Install Scripts. ISeamless Install Scripts allow
administrators and OEMs to customize the installation
procedure for VirusScan. The custom installs can, among
other things, configure VirusScan, launch another
program before or after the install, and change the
amount of end-user interaction necessary to install the
product.
Note: ISeamless Install Scripts must be compiled on a
32-bit operating system. ISeamless cannot be compiled on
a Windows 3.1x system.
* ENHANCEMENTS *
1. When unloading VShield using the VShield Configuration
Manager, it is no longer necessary to exit windows for
the changes to take effect. To unload VShield, simply
clear the Load VShield at Startup checkbox, click
Apply, and select Yes when prompted to unload VShield
now.
2. Enhanced VirusScan installation. User's can now
uninstall previous versions of VirusScan during instal-
lation of v3.1.0. When installing VirusScan v3.1.0 over
a previous version, the user is automatically prompted
to run the uninstaller.
3. Detection of the AOL4FREE Trojan. This DAT file ,3006,
contains an added detection method that allows users
to scan for the presence of AOL4FREE Trojan on their
hard drives. If found, the file should be deleted
immediately.
* NEW VIRUSES DETECTED *
This DAT file (3006) detects the following 233 new viruses.
_2793 (Philippines)
AL-DITH.1502
ANDR.2374
ANDRY.A
AOL4FREE TROJAN
AVCS.270
BANBANBROS
BANDUNG.U
BANDUNG.V
BANDUNG.W
BANDUNG.X
BANDUNG.Y
BANDUNG.Z
BANDUNG.AA
BANDUNG.AB
BANDUNG.AC
BANDUNG.AD
BANDUNG.AE
BOX.B:TW
CAP.C
CAP.D
CAP.E
CAP.F
CAP.G
CAP.H
CAP.I
CAP.J
CAP.K
CEBU.A
COLORS.AK
COLORS.AL
COLORS.AM
COLORS.AN
COLORS.AO
COLORS.AP
COLORS.AQ
COLORS.AS
COLORS.AT
CONCEPT.AI:JP
CONCEPT.AJ
CONCEPT.AK
CONCEPT.AL
CONCEPT.AM
CONCEPT.AN
CVCK1.A
DARK.B
DARK.C
DARK.D
DIVINA.F
DMV.D
DMV.E
DRUGS.A:DE
DUB.A
ERASER.G:TW
ERASER.H:TW
ERASER.I:TW
ERASER.J:TW
ERASER.K:TW
ERASER.L:TW
FONX.1958 (US)
FRENZY.A
FRIENDLY.B:DE
GOGGLES.A
GOODNIGHT.A
GRANADA.2765
HIAC.A (US)
HILIGHT.A
HLLO.4317
HLLO.7424
HLLO.8214
HLLO.15788
HLLT.5850 (Internet)
HLLT.5850.B (Internet)
HOOZE-513
HUNTER.A:DE
HUNTER.B:DE
HUNTER.C:DE
INSIDEOUT.A
INT12
IRISH.H
IRISH.I
IRISH.J
IRISH.K
IRISH.L
JOHNNY.J
JOHNNY.J1
JOHNNY.K
JOHNNY.L
JOHNNY.L1
JUNKFACE.A
JUNKFACE.B
KILLPROT.B
KOMPU.C
KUSUMAH.3968 (COM) (Indonesia)
KUSUMAH.4269 (EXE) (Indonesia)
LAZY.A
LUNCH.B (US)
MACARONI.A:DE
MDMA.H
MDMA.I
MDMA.J
MDMA.K
MDMA.L
MDMA.M
MDMA.N
MDMA.O
MERCY.A
MERCY.B
MESSENGER.A:DE
MINIMAL.E
MINIMAL.F
MINIMAL.G
MINIMAL.H
MINIMAL.I
MINIMAL.J
MINIMAL.K
MINIMAL.L
MINIMAL.M
MOTA.A
MOTHER.655
NJ-WMDLK1.F
NO-F.B
NOMENKLATURA.1024
NOP.F:DE (Germany)
NOP.G
NPAD.AP
NPAD.AQ
NPAD.AR
NPAD.AS
NPAD.AT
NPAD.AU
NPAD.AV
NPAD.AW
NPAD.AX
NPAD.AY
NPAD.AZ
NPAD.BA
NPAD.BB
NUCLEAR.H
NUCLEAR.I
NUCLEAR.J
NUCLEAR.K
NUCLEAR.L
NUCLEAR.M
OVAL.A (US, Texas)
OVERDOZE.580
OVERDOZE.593
PANDAMON.1520
PAYCHECK.A
PHALCON.894
PHALCON.899
PIXEL.298
PS-MPC.535.B
PS-MPC.536.C
RAPI.X
RAPI.Y
RAPI.Y1
RAPI.Z2
RAPI.AA2
RAPI.AB2
RAPI.AC
RAPI.AC1
RAPI.AC2
RAPI.AD2
RAPI.AE
RAPI.AE1
RAPI.AE2
RAPI.AF1
RAPI.AF2
RAPI.AG
RAPI.AG1
RAPI.AG2
RAPI.AH
RAPI.AH1
RAPI.AH2
ROET.1363 (Internet)
SAM.A:TW
SAM.A1:TW
SHAREFUN.B
SHOWOFF.R
SHOWOFF.AC
SHOWOFF.AD
SHOWOFF.AE
SHOWOFF.AF
SHOWOFF.AG
SHOWOFF.AH
SHOWOFF.AI
SHOWOFF.AJ
SHOWOFF.AK
SHOWOFF.AL
SHOWOFF.AM
SHOWOFF.AN
SHOWOFF.AO
SHOWOFF.AP
SHOWOFF.AQ
SHOWOFF.AR
SHOWOFF.AS
SHOWOFF.AT
SHOWOFF.AU
SHUFFLE.A
SILCE.303
SILCE.304
SLOW.A
SPANSKA.1000 (Internet)
SPIRAL.B
SURABAYA.A (US)
SWLABS.B
TALON.B
TALON.C
TALON.D
TALON.E
TALON.F
TALON.G
TERROR.A (INTENDED)
TESTAREA.A
TIFFANY.440 (US, Mississippi)
TORNADO.B
TRIVIAL-32
TRIVIAL-83
TWNO.J:TW
WALLPAPER.A
WAZZU.AT
WAZZU.BR
WAZZU.BS (Canada)
WAZZU.BT
WAZZU.BU
WAZZU.BW
WAZZU.BX
WAZZU.BY
WAZZU.BZ
WAZZU.CA
WPCBATS.3161
XM/TJORO.A
* NEW VIRUSES REMOVED *
This DAT file (3006) removes the following 222 new viruses.
ANDRY.A
BANBANBROS
BANDUNG.U
BANDUNG.V
BANDUNG.W
BANDUNG.X
BANDUNG.Y
BANDUNG.Z
BANDUNG.AA
BANDUNG.AB
BANDUNG.AC
BANDUNG.AD
BANDUNG.AE
BOX.B:TW
CAP.C
CAP.D
CAP.E
CAP.F
CAP.G
CAP.H
CAP.I
CAP.J
CAP.K
CAZ.1159
COLORS.AK
COLORS.AL
COLORS.AM
COLORS.AN
COLORS.AO
COLORS.AP
COLORS.AQ
COLORS.AS
COLORS.AT
CONCEPT.AI:JP
CONCEPT.AJ
CONCEPT.AK
CONCEPT.AL
CONCEPT.AM
CONCEPT.AN
CVCK1.A
DARK.B
DARK.C
DARK.D
DELTREE TROJAN
DIVINA.F
DMV.D
DMV.E
DRUGS.A:DE
DUB.A
ERASER.G:TW
ERASER.H:TW
ERASER.I:TW
ERASER.J:TW
ERASER.K:TW
ERASER.L:TW
FONX.1958 (US)
FRENZY.A
FRIENDLY.B:DE
GOGGLES.A
GOODNIGHT.A
GRANADA.2765
HIAC.A (US)
HILIGHT.A
HLLC.5129
HOOZE-513
HUNTER.A:DE
HUNTER.B:DE
HUNTER.C:DE
INFERNO.1800
INSIDEOUT.A
INT12
IRISH.H
IRISH.I
IRISH.J
IRISH.K
IRISH.L
JOHNNY.J
JOHNNY.J1
JOHNNY.K
JOHNNY.L
JOHNNY.L1
JUNKFACE.A
JUNKFACE.B
KILLPROT.B
KOMPU.C
KUSUMAH.3968 (COM) (Indonesia)
KUSUMAH.4269 (EXE) (Indonesia)
LAZY.A
LUNCH.B (US)
MACARONI.A:DE
MDMA.H
MDMA.I
MDMA.J
MDMA.K
MDMA.L
MDMA.M
MDMA.N
MDMA.O
MERCY.A
MERCY.B
MESSENGER.A:DE
MINIMAL.E
MINIMAL.F
MINIMAL.G
MINIMAL.H
MINIMAL.I
MINIMAL.J
MINIMAL.K
MINIMAL.L
MINIMAL.M
MOTA.A
MOTHER.655
NJ-WMDLK1.F
NO-F.B
NOMENKLATURA.1024
NOP.F:DE (Germany)
NOP.G
NPAD.AP
NPAD.AQ
NPAD.AR
NPAD.AS
NPAD.AT
NPAD.AU
NPAD.AV
NPAD.AW
NPAD.AX
NPAD.AY
NPAD.AZ
NPAD.BA
NPAD.BB
NUCLEAR.H
NUCLEAR.I
NUCLEAR.J
NUCLEAR.K
NUCLEAR.L
NUCLEAR.M
OVAL.A (US, Texas)
OVERDOZE.580
OVERDOZE.593
PANDAMON.1520
PAYCHECK.A
PCT.625
PHALCON.894
PIXEL.298
ROET.1363
RAPI.X
RAPI.Y
RAPI.Y1
RAPI.Z2
RAPI.AA2
RAPI.AB2
RAPI.AC
RAPI.AC1
RAPI.AC2
RAPI.AD2
RAPI.AE
RAPI.AE1
RAPI.AE2
RAPI.AF1
RAPI.AF2
RAPI.AG
RAPI.AG1
RAPI.AG2
RAPI.AH
RAPI.AH1
RAPI.AH2
ROTCEH
SAM.A:TW (Internet)
SAM.A1:TW
SHAREFUN.B
SHOWOFF.R
SHOWOFF.AC
SHOWOFF.AD
SHOWOFF.AE
SHOWOFF.AF
SHOWOFF.AG
SHOWOFF.AH
SHOWOFF.AI
SHOWOFF.AJ
SHOWOFF.AK
SHOWOFF.AL
SHOWOFF.AM
SHOWOFF.AN
SHOWOFF.AO
SHOWOFF.AP
SHOWOFF.AQ
SHOWOFF.AR
SHOWOFF.AS
SHOWOFF.AT
SHOWOFF.AU
SHUFFLE.A
SLOW.A
SPANSKA.1000 (Internet)
SPIRAL.A
SPIRAL.B
SURABAYA.A (US)
SWLABS.B
TALON.B
TALON.C
TALON.D
TALON.E
TALON.F
TALON.G
TERROR.A (INTENDED)
TESTAREA.A
TIFFANY.440 (US, Mississippi)
TORNADO.B
TWNO.J:TW
WALLPAPER.A
WAZZU.AT
WAZZU.BR
WAZZU.BS (Canada)
WAZZU.BT
WAZZU.BU
WAZZU.BW
WAZZU.BX
WAZZU.BY
WAZZU.BZ
WAZZU.CA
XM/LAROUX (DAMAGED)
XM/TJORO.A
XUTE2.1062
____________
KNOWN ISSUES
1. The new 3000 series DATs contained in VirusScan v3.1.0
are not backward compatible with the VirusScan v2.x
series. The 3000 series DATs should not be used with
VirusScan v2.x products.
2. When creating an Emergency Disk, in some cases,
additional drivers must be loaded in order to access a
driver specific hard drive (i.e. a compressed drive).
Before modifying the Emergency Disk, please refer to
your hard disk documentation for additional information
on creating a boot disk.
3. If password protection is set for VShield or any
scan task, when an associated program is launched, you
will be prompted to verify the password. You must use
the mouse to click in the text field to enter the
password or click on cancel to exit. Keyboard strokes
are not functional. This is a Microsoft issue as stated
in Microsoft's Knowledge Base Article ID #Q84133.
4. If Move Infected File is selected on the Actions page,
infected files will be moved to the directory specified.
If the Windows Copy command fails during this procedure,
a zero byte file size stamp may be left in the destin-
ation directory when carrying out the Copy command.
5. The CTRL+C and CTRL+BREAK option to break out of DOS
applications in a DOS window is disabled when you
install VirusScan. This is to prevent a host of issues
that would be caused by CTRL+C and CTRL+BREAK interfer-
ing with VShield activity. Consequently, if a DIR
command is executed in a DOS window, and then a CTRL+C
or a CTRL+BREAK is executed, the DIR display will not
be canceled and an incorrect DIR display may result.
6. If VShield detects an infected file that is decompress-
ing in a DOS session and the DOS session is terminated,
VShield as well as Pkunzip and any other program being
run from the DOS window will be discontinued. Although
the VShield icon will still be displayed in the Taskbar,
VShield will be disabled. VShield must be re-enabled by
restarting Windows to maintain maximum virus protection.
7. If the product is uninstalled while VirusScan
(Scan16.exe) or the VirusScan Console (AVConsol.exe)
are open, some files may not be removed (i.e.
Scan16.exe, Mcscan16.dll, Mcgui16.dll, AVConsol.exe).
If you try to delete the McAfee\Viruscan directory
before restarting Windows, error messages will appear
stating that the files are being used by Windows. Close
all VirusScan related programs, excluding VShield,
before uninstalling VirusScan.
8. The Parameters field in the Task Properties page is
provided to take advantage of command-line parameters
for programs other than VirusScan. For example, a
NotePad.exe task can be set to open a file by entering
the filename (i.e. Whatsnew.txt) in the parameter field.
9. The conversion utility preserves the scan targets
but does not preserve the command-line parameters.
When custom profiles include command-line parameters,
the resulting task (.VSC file) will have one or more
invalid scan items that will need to be manually
updated.
Command-line parameters in scan tasks must be manually
added. Pre-existing profiles (.PRF files) will be moved
to the target installation directory for reference
purposes.
10. When scheduling multiple scan tasks through the
VirusScan console, ensure that task schedules do not
overlap. If the schedules overlap, only the first task
will be implemented and tasks scheduled thereafter will
be ignored.
11. If a task is scheduled to run minimized, the scan will
not begin until the window is maximized. This is because
when the window is minimized, the memory scanning window
is prevented from being displayed. The scan will
commence as soon as the window is maximized.
12. If the AVCONSOLE.INI file is deleted and then recreated
upon launching the AV Console, the default Scan16 task
will change from "Scan Drive C" and "All Drives" to
"VirusScan."
13. When the default.vsc or default.vsh files are renamed
or deleted, VirusScan or VShield creates a new default
file upon launch. The new default file is set to limit
the size of the log file to 10kb and the Compressed
option will be selected.
____________
INSTALLATION
* INSTALLING THE PRODUCT *
1. Take one of the following steps:
- If you are installing from diskette or compact disc,
insert the VirusScan for Windows 3.1x installation
diskette or the CD-ROM.
- If you are installing from files downloaded from a BBS
or the McAfee Web Site, decompress the zipped files
into a directory on your local drive or the network.
2. Select Run from the File menu.
3. If you are installing from diskette, type: x:\setup.exe
(where x is the drive that contains the diskette).
Click OK.
If you are installing from compact disc, type:
x:\win3x\setup.exe (where x is the drive that contains
the CD-ROM). Click OK.
If you are installing from downloaded files, type:
x:\path\setup.exe (where x:\path is the location of the
files). Click OK.
Response: The Welcome screen is displayed. Click Next
to continue.
5. Follow the on-screen installation instructions to
complete VirusScan installation.
* PERFORMING A SILENT INSTALLATION *
If you would like to perform a "silent" installation of
VirusScan, requiring minimal user interaction and using all
default or "Typical" installation settings, add -s (i.e.
SETUP.EXE -s) to the setup command when you install the
product.
Network Administrators can customize the silent installation
feature by following the steps outlined below.
1. Check in the Windows directory to ensure that a file
named SETUP.ISS does not already exist. If it does,
rename it, back it up, or delete it.
2. Run SETUP.EXE with the -r switch, (i.e. SETUP.EXE -r).
3. Select the components you would like to be installed
during the silent installation. All responses will
be recorded.
4. Finish the installation, and locate the file SETUP.ISS
in the Windows directory.
5. Locate the section [SdSetupType-0] in the SETUP.ISS
file and go to the line:
Result=x
where x is equal to
301 (Typical installation)
302 (Compact installation)
303 (Custom installation)
6. Add 100 to the above value, so that the Result variable
is equal to 401, 402, or 403. Modifying this file will
allow the installation to copy the VirusScan files to
the drive where the operating system resides instead of
defaulting to the C: drive.
7. Copy the installation files onto a local or mapped drive,
then rename, back up, or delete the SETUP.ISS file from
the product.
NOTE: A silent install cannot be performed from multiple
media, the silent operation will be compromised when
the install prompts the user for more media.
8. Copy the new SETUP.ISS from the Windows directory
to the location of the installation files.
9. Run SETUP.EXE with the -s switch (i.e. SETUP.EXE -s).
NOTE: If you do not specify a "recorded" answer for
all dialog boxes during the initial installation, the
silent installation will fail. Also, the file used
for the silent installation, SETUP.ISS, may not work
properly across different operating systems.
10. When the silent installation is complete, you should
reboot the machine manually.
Please refer to the IIS documentation on the VirusScan CD
for further information on silent installations.
* PRIMARY PROGRAM FILES FOR VIRUSSCAN FOR WINDOWS 3.1x *
Files located in the Install directory:
=======================================
1. Installed for VShield/DOS/VirusScan:
README.1ST = License and registration information
CLEAN.DAT = Virus clean definition data
NAMES.DAT = Virus names definition data
SCAN.DAT = Virus scan definition data
VALIDATE.EXE = McAfee file validation program
WCMDR.EXE = Windows Commander program
MCFDU.EXE = McAfee floppy disk utility
(for Zenith machines only)
PRF2VSC.EXE = Conversion utility program
SCNCFG16.EXE = VirusScan configuration
program
SETBROWS.EXE = Set browser program
INETWH16.DLL = Library files
INETWH32.DLL = Library files
MCGUI16.DLL = VirusScan Console library file
WCMDR.INI = Windows Commander configuration
settings
WCMDRSIL.INI = unInstallShield helper
configuration
DEISL1.ISU = Uninstall file
PACKING.LST = Packing list
WHATSNEW.TXT = What's New document
RESELLER.TXT = McAfee authorized agents
2. Installed for VShield:
MCKRNL16.DLL = Tools library
MCUTIL16.DLL = Run-time support library
TABDLL11.DLL = Properties dialog library
VSHCFG16.EXE = VShield Configuration Manager
VSHWIN.EXE = VShield on-access engine
CHKVXD.EXE = VShield virtual device driver
checking utility
UNVSHVXD.EXE = Virtual device driver
UNVSHVXD.INI = Initialization file
VSHCFG16.HLP = Online help
DEFAULT.VSH = Default VSH settings
3. Installed for DOS:
EDISK16.EXE = Emergency Disk creation utility
EDISK.SCR = Emergency Disk file
EDAT.1 = Emergency Disk data file
EDAT.2 = Emergency Disk data file
EDAT.3 = Emergency Disk data file
GETREPLY.EXE = Emergency diskette program component
SCAN.EXE = MS-DOS scan program
SCANPM.EXE = Protected mode scanner
4. Installed for VirusScan:
AVCONSOL.EXE = VirusScan console program
SCAN16.EXE = VirusScan for Windows 3.1x
on-demand scanner
VIRLIST16.EXE = Virus List program
MCSCAN16.DLL = Library files
SCAN16.HLP = VirusScan for Windows 3.1x
online help
AVCONSOL HLP = VirusScan Console online help
AVCONSOL.INI = VirusScan console
configuration file
DEFAULT.VSC = Default VSC settings
INETWH16.DLL = Internet library help file
INETWH32.DLL = Internet library help file
Files located in WINDOWS\SYSTEM directory:
==========================================
1. Installed for VShield/VirusScan:
CTL3D.DLL = 16-bit 3D Windows controls
library (*)
CTL3DV2.DLL = 32-bit 3D Windows controls
library (*)
(*) File will be installed upon installation of VirusScan
if it does not already exist, or if an older version
is found.
2. Installed for VShield:
MCFSHOOK.386 = File system hook
MCKRNL.386 = Scan engine device driver
MCSCAN32.386 = Scan engine device driver
MCUTIL.386 = Utility device driver
VSHIELD.386 = VShield device driver
* TESTING YOUR INSTALLATION *
The Eicar Standard AntiVirus Test File is a combined effort
by anti-virus vendors throughout the world to come up with
one standard by which customers can verify their anti-virus
installations. To test your installation, copy the following
line into its own file and name it EICAR.COM.
X5O!P%@AP[4\PZX54(P^)7CC)7}$EICAR-STANDARD-ANTIVIRUS-TEST-FILE!$H+H*
When done, you will have a 69 or 70 byte file.
When VirusScan is applied to this file, it will report
finding the EICAR-STANDARD-AV-TEST-FILE virus.
It is important to know that THIS IS NOT A VIRUS. However,
users often have the need to test that their installations
function correctly. The anti-virus industry, through the
European Institute for Computer Antivirus Research, has
adopted this standard to facilitate this need.
Please delete the file when installation testing is
completed so unsuspecting users are not unnecessarily
alarmed.
* MANUALLY UNINSTALLING VIRUSSCAN *
McAfee recommends using VirusScan's uninstall program
provided. You can access the McAfee Uninstall icon from
the McAfee VirusScan program group. If, however, the
uninstall program (WCMDR.EXE) is not present on
your system, follow the instructions outlined below to
manually uninstall VirusScan.
1. Edit the AUTOEXEC.BAT file:
1. From the File menu, select Run and type SYSEDIT
in the space provided. Click Okay.
2. Remove VirusScan from the path statement. The
default path is C:\MCAFEE\VIRUSCAN.
2. In the SYSTEM.INI file remove the following lines:
device=MCSCAN32.386
device=MCUTIL.386
device=MCKRNL.386
device=MCFSHOOK.386
device=VSHIELD.386
3. Remove the following lines from the WIN.INI file:
1. After LOAD =, remove all references to VirusScan.
The default line is C:\MCAFEE\VIRUSCAN\VSHWIN.EXE.
2. Remove [VIRUSCAN] SCAN16=C:\McAfee\VIRUSCAN\
SCAN16.EXE.
Note: In versions of VirusScan earlier than 3.0.1,
SCAN16 is refered to as WSCAN.
4. Delete VirusScan icons and the McAfee VirusScan
program group from Windows in the Program Manager.
5. Exit Windows and reboot your system.
6. When Windows comes back up, open the File Manager and
delete the McAfee directory.
_____________
DOCUMENTATION
For more information, refer to the User's Guide, included
on the CD-ROM versions of this program or available
from McAfee's BBS and FTP site. This file is in Adobe
Acrobat Portable Document Format (.PDF) and can be viewed
using Adobe Acrobat Reader. This form of electronic
documentation includes hypertext links and easy navigation
to assist you in finding answers to questions about your
McAfee product.
Adobe Acrobat Reader is available on CD-ROM in the ACROREAD
subdirectory. Adobe Acrobat Reader also can be downloaded
from the World Wide Web at:
http://www.adobe.com/Acrobat/readstep.html
VirusScan documentation can be downloaded from McAfee's BBS
or the World Wide Web at:
http://www.mcafee.com or 205.227.129.164
For more information on viruses and virus prevention,
see the McAfee Virus Information Library, included on
the CD-ROM version of this product or available from
McAfee's BBS and FTP site. A ViaGraphix Interactive
Anti-virus Training program also is available on the
CD-ROM version, or can be purchased from the McAfee
Web Site.
__________________________
FREQUENTLY ASKED QUESTIONS
Regularly updated lists of frequently asked questions
about McAfee products also are available on McAfee's
BBS, website, and CompuServe and AOL forums.
Q: How do I enable McAfee's Centralized Alerting and
Reporting feature?
A: VirusScan now supports Centralized Alerting and
Reporting to a remote NetWare or Windows NT server
running NetShield v2.5.3 or later for Windows NT or
NetShield v2.3.3 or later for NetWare.
Centralized Alerting and Reporting can be enabled from
the VirusScan Console on your client workstation. To set
up this option on your VirusScan client, follow the
instructions outlined below:
1. Click the Alert tab in VirusScan's main window.
2. Check the Send Network Alert checkbox.
3. Enter the directory where the CENTALRT.TXT file is
located or click the Browse button to locate the
file.
NOTE: The client must have write access to this
location and the directory must contain the
NetShield-supplied CENTALRT.TXT file.
4. Select Save Settings from the File menu to save
the new alert settings.
Q: How can I create an Emergency Disk after VirusScan
installation?
A: You can create an Emergency Disk after installation by
double-clicking the Emergency Disk Creation Utility icon
in your McAfee VirusScan program group.
Q: When I have an infected file, why does the infected
counter increase by increments greater than one?
A: The file system will typically access a file more than
once. On each access, VirusScan scans the file and
detects the infection.
Q: Can I continue to use VirusScan for Windows 3.1x on my
system after upgrading to Windows 95?
A: VirusScan for Windows 3.1x can run on a Windows 95
system. However, many key components, including VShield,
will not be functional. If you are running VirusScan for
Windows 3.1x on a Windows 95 system, VirusScan will not
be effectively protecting your system from virus
infection. You must use VirusScan for Windows 95 to
protect a Windows 95 system.
Q: Does VShield detect Word Macro infections?
A: Yes. VShield detects and cleans Word Macro infections.
Q: Does the VShield TSR Awareness feature unload the
VShield TSR?
A: No. With the current version of DOS VShield TSR, v3.0.1,
this feature only detects and disables active instal-
lations of the TSR upon starting a Windows session. Upon
ending the Windows session, the VShield TSR is then
re-enabled.
Note: The VShield TSR should be installed to a
directory other than the VirusScan directory. If the
VShield TSR is installed to the VirusScan directory,
you must manually uninstall it before running
VirusScan's uninstall program or VShield will become
inoperable.
Q: Can I update VirusScan's data files to detect new
viruses?
A: Yes. If you have Internet access, you can download
updated VirusScan data files from the McAfee Web
Site, BBS, or other online resources. To download
from the McAfee Web Site, follow these steps:
1. Go to the McAfee Web Site (http://www.mcafee.com
or 205.227.129.164).
2. Select Update DAT File in the left hand column
or frame.
3. Scroll down, and click Update Your DAT Files to
update your virus definition files.
4. Data file updates are stored in a compressed form
to reduce transmission time. Unzip the files into
a temporary directory, then copy the files to the
appropriate directory, replacing your old files.
5. Before performing any scans, shut down your
computer, wait a few seconds, and turn it on again.
If you need additional assistance with downloading,
contact McAfee Download Support at (408) 988-3832.
______________
CONTACT McAFEE
* FOR QUESTIONS, ORDERS, PROBLEMS, OR COMMENTS *
Contact McAfee's Customer Care department:
1. Corporate-licensed customers, call (408) 988-3832
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
Retail-licensed customers, call (972) 278-6100
Monday-Friday, 6:00 A.M. - 6:00 P.M. Pacific time
2. Fax (408) 970-9727
24-hour, Group III fax
3. Fax-back automated response system (408) 988-3034
24-hour fax
Send correspondence to any of the following McAfee
locations.
McAfee Corporate Headquarters
2805 Bowers
Santa Clara, CA 95051-0963
McAfee East Coast Office
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Canada L3R2G6
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1043 GL Amsterdam
The Netherlands
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United Kingdom
McAfee France S.A.
50 rue de Londres
75008 Paris
France
McAfee Deutschland GmbH
Industriestrasse 1
D-82110 Germering
Germany
McAfee Japan KK
4F Toranomon Mori bldg. 33
3-8-21 Toranomon
Minato-Ku
Tokyo, 105
Japan
Or, you can receive online assistance through any of the
following resources:
1. Bulletin Board System: (408) 988-4004
24-hour US Robotics HST DS
2. Internet e-mail: support@mcafee.com
3. Internet FTP: ftp.mcafee.com or 205.227.129.168
4. World Wide Web: http://www.mcafee.com
or http://205.227.129.164
5. America Online: keyword MCAFEE
6. CompuServe: GO MCAFEE
7. The Microsoft Network: GO MCAFEE
Before contacting McAfee, please make note of the
following information. When sending correspondence,
please include the same details.
- Program name and version number
- Type and brand of your computer, hard drive, and any
peripherals
- Operating system type and version
- Network name, operating system, and version
- Contents of your AUTOEXEC.BAT, CONFIG.SYS, and
system LOGIN script
- Microsoft service pack, where applicable
- Network card installed, where applicable
- Modem manufacturer, model, and baud, where
applicable
- Relevant browsers/applications and version number,
where applicable
- Problem
- Specific scenario where problem occurs
- Conditions required to reproduce problem
- Statement of whether problem is reproducible on demand
- Your contact information: voice, fax, and e-mail
Other general feedback is also appreciated.
Documentation feedback is welcome. Send e-mail to
documentation@cc.mcafee.com.
* FOR ON-SITE TRAINING INFORMATION *
Contact McAfee Customer Service at (800) 338-8754.
* FOR PRODUCT UPGRADES *
To make it easier for you to receive and use McAfee's
products, we have established a Reseller program to
provide service, sales, and support for our products
worldwide. For a listing of McAfee resellers near you,
click Contact McAfee under the Information section on
the McAfee website or see tge RESELLER.TXT file included
with this product.